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Terms & Conditions

   
Bespoke Service  

Term and Conditions



1. Who are we?


Maple is a trading name of MPI Ford LTD. The www.maplechocs.co.uk website is wholly owned my MPI Ford LTD. All associated trademarks and images are protected and may not be used without our explicit written permission.
Maple’s company number is 7773623 and the registered address is 53 John Street, Porthcawl, CF36 3AY.
Orders can be placed using our website, by telephone or email. Our telephone number is 01656 784200 and our email address is info@maplechocs.co.uk.


2 .Changes to your order


If you wish to change your order, please call us on 01656 784200 or email us at info@maplechocs.co.uk.  Please note that any changes to your order (delivery address, additional items) must be made by 10am the day before delivery, to ensure that we have time to amend the order prior to dispatch.


2.1 Delivery Charges


Delivery rates will vary depending upon the cost of your order. The following rates apply:

Order Amount - £0.01 - £10.00 Postage Cost - £3.00

Order Amount - £10.01 - £20.00 Postage Cost - £5.20

Order Amount - £20.01 - £50.00 Postage Cost - £6.95

Order Amount - £50.01+ Postage is free.

All orders are sent out with our courier using next day delivery.

This rate is for UK Mainland only but we can deliver to other parts of the UK and Ireland if requested. Please contact us before placing your order if you live outside of the UK Mainland.
If you are unsure of the recipient's address, we recommend using one of the following addresses:


http://www.royalmail.co.uk
http://www.192.com


2.2 Failure to deliver


If we are unable to deliver your order to the recipient's address, we will attempt to leave it in a secure place on the recipient's property.  Where this is not possible, we will attempt to leave your order with a neighbour.  If this is not acceptable, please ensure that you tell us when you place your order. If we are unable to deliver the order, we will attempt to contact you via telephone or email as soon as possible.  For this reason, it is very important that you provide up to date contact information. In most cases, if a delivery is unsuccessful, the delivery driver will leave you a note to confirm when they will attempt redelivery or ask you to contact them to arrange a suitable delivery time.


2.3 Delivery times


We undertake to deliver between 8am and 7pm on business days.  However if we miss this delivery time but still deliver the chocolates, we will not make a full refund.  We will discuss with the customer what a reasonable discount might be in the given situation.  By buying chocolates from Maple you are not entering into a contract that guarantees delivery between 8am and 7pm or all your money back, you are entering into a contract that guarantees delivery between 8am and 7pm or some of your money back.


3. Availability


Very occasionally, we can be out of stock on a product that is still live on the website, though typically all the products on our site are in stock. If after placing your order, any of the requested items are not available, we will contact you to discuss a possible substitute or refund. If we are unable to contact you using the information provided, we will refund you the amount for the unavailable item.


4. Damaged orders/refunds


Although we do our best to ensure that this does not happen, on very rare occasions, products arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue.  Some of our chocolates are quite fragile and easily damaged; in such cases we shall not necessarily be able to offer a refund.  If the recipient receives a damaged order, please contact us immediately so that we can discuss an appropriate resolution.
If an order arrives damaged, we would normally ask for the items to be returned or photographs showing the problem. Please inform us of any damages or issues with your within 2 days of delivery. We will, at our discretion consider issues raised after the 2 day deadline but reserve the right to refuse the options of refunding or resending the order.
Please note that our chocolates are perishable goods and we are therefore not able to accept the return of these goods for reasons of hygiene.


5. Suspicious/Fraudulent behaviour


If we suspect an order may be fraudulent we reserve the right to cancel the order at our discretion. We reserve the right to cancel any order and / or refund the payment.  We are under no obligation to reveal why we believe the order to be fraudulent.


6. Payment and personal information.

If you wish to make your purchase using our website, you must have a valid paypal account.
You can also order by telephone or email using the following methods; Mastercard, Maestro, Visa, Visa Electron and Visa Debit.

Once payment has cleared and appears in our account, we will send your items and delete and shred if necessary, any record of your payment details (e.g. card details, address) on our premises.

Please feel free to contact us if you need to clarify any of the above.

 

 

 

 

 

 

     

 

 
01656784200
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