Delivery

FREE Standard delivery on orders over £50 

We can deliver your order by Standard Delivery for £3.99 or Express Delivery for £5.99 (currently unavailable) Delivery is free for all UK orders over £50. We also offer free collection from store and free local delivery (Porthcawl only)

Please note some items may incur an extra delivery fee due to its size and weight.

Standard Delivery

Please allow 4-6 working days for standard delivery, Monday to Friday, 7.30am - 6pm. Some couriers may deliver slightly earlier or later. 

Once your item has left us, we’ll send you an email to notify you of this. You should then get an email with tracking information or an email directly from our courier. Our usual courier provider is Hermes, they may leave your parcel in a safe place or with a neighbour if you are not home UNLESS you specify not to in this case they will reschedule your delivery to another time or day.

Please allow extra time if your order includes personalised items.

If your delivery is taking longer than expected please contact us by emailing info@maplechocs.co.uk or by calling 01656 784200.

Express Delivery * Currently Unavailable 

Express Delivery orders placed by 12pm Monday-Thursday will arrive within 1-2 working days, excluding Bank Holidays. Please allow extra time if your order includes personalised items.

Once your item has left us, we’ll send you an email to notify you of this. You should then get an email with tracking information or an email directly from our courier.

If your delivery is taking longer than expected please contact us by emailing info@maplechocs.co.uk or by calling 01656 784200.

Off-Shore postcodes i.e Channel Islands, Northern Ireland, Isle of Man and Isle of Wight are not available for express delivery. 

Channel Islands, Isle of Man & Republic of Ireland Shipping

We currently post to offshore UK destinations plus the Channel Island, Isle of Man and the Republic of Ireland. Due to the additional shipping fees we are currently unable to offer free delivery over £50 for these locations.

Standard Shipping rates: 

Isle of Man: £6.99

Republic of Ireland: £6.99

Channel Islands: £9.99 (sent with Royal Mail)

Free Shipping When You Spend Over £50

If you qualify for free shipping when you spend over £50 this will be sent standard delivery, however you can select express delivery at a reduced cost of £3.99. 

Once your item has left us, we’ll send you an email to notify you of this. You should then get an email with tracking information or an email directly from our courier.

Local Delivery 

All orders to Porthcawl (postcode area CF36) over £10 qualify for free delivery. Our usual delivery days are on a Tuesday and Friday but this may vary. All orders will be delivered within 5 days.

Collection from Store

If you select collection from store your order will be ready within 24 hours. We will send an email notifying you when your order is ready for collection. Please pick up your items from Maple Chocolates, 53 John Street, Porthcawl, CF36 3AY. 

Click & Collect is available during shop hours - Monday-Saturday 9:30-5:30pm /  Sunday 10:30am-4:30pm 

International Shipping

We currently offer international shipping at a starting price of £20. Tracking information will be provided via email.

We will endeavour to fulfil any orders we receive overseas, however unfortunately there are some products we are unable to ship internationally. If this is the case we will refund your order in full as soon as possible and will send an email notifying you of this.  

To find out if we can deliver to your destination please contact us by emailing info@maplechocs.co.uk or calling 01656 784200.

 International Rates: 

Order Value £0 – £24.99 = £20 delivery

Order Value £25.00–£49.99 = £25 delivery

Order Value £50.00–£99.99 = £35 delivery

Order Value £100.00–£299.99 = £50 delivery

Order Value  £300.00 and up = £70 delivery

Further Information

Shipment dates are estimates with which our carriers work to. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.

In exceptional instances, we may be unable to fulfil your order due to fast moving stock.  If this is the case, we will call or email you to discuss any alternatives we think may be suitable, or offer an immediate refund.

Please be advised that our courier service may leave your order in a safe place if you are not home. If you do not want this to happen please let us know.  

To check the status of an order, please contact us on 01656 784200 or email us at info@maplechocs.co.uk.

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